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Elwood Vet home


ELWOOD

VET

 

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Elwood Vet home


ELWOOD

VET

 

Hello and welcome to Elwood Vet

We're a team of highly experienced vets and nurses dedicated to caring for your pet through every life stage.  

 

We provide:

  • preventive care to keep your pet healthy

  • tailored medical care for acute and chronic conditions

  • soft tissue, orthopaedic and emergency surgery

  • comprehensive in-house diagnostic investigations

  • hospitalisation and rehabilitation

  • acupuncture

  • behaviour advice and treatment

  • dental care

  • palliative and end of life care

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Introducing 'Ask a vet'


Introducing ‘Ask a vet’

Introducing 'Ask a vet'


Introducing ‘Ask a vet’

In an effort to make veterinary advice as accessible as possible, we’re trying out something new

We’re adding a new feature to our website – Ask a vet – where you can submit your veterinary questions online and get an answer from Elwood Vet Dr Raquel Newman.

The advice is free, but we will publish your question and the answer (without revealing any of your details) so that others may benefit too.

It’s no substitute for a consultation but it just might help you out.

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Client portal


Check out our client portal

Client portal


Check out our client portal

It’s been months in the making, but it’s finally here!

We’ve created a secure client portal that (once you’ve signed up) will allow you to:

  • book an appointment online (and change it if you need to)

  • update or change your details

  • update or change your pet’s details (and add new pets)

  • access your pet’s medical records (called clinical summaries)

  • see your pet’s diagnostic results

  • download handouts relating to your pet’s care

  • track your pet’s data (weight, heart rate etc)

  • review your pet’s medications

  • see when your pet is next due for treatments or testing

  • check your pet’s vaccination status

  • access your invoices/receipts

Booking an online appointment

When making an appointment, you’ll be asked a few questions so that we schedule you the right sort of appointment with the appropriate amount of time. Note that there’s a bit of hang time between these questions, please be patient.

We’re still working on a way for you to book an appointment with a specific vet, but in the meantime here’s some availability info that can help you:

  • Deborah is regularly available Monday, Thursday and Friday 9 am to 4 pm (she is also available every second Tuesday, Wednesday and Saturday)

  • Raquel is available Monday to Thursday 3 pm to 7 pm (and every second Saturday)

  • Craig is available Thursdays (but he’s generally booked up with surgical consults and operating)

  • Louise is available Mondays 8 am to 7 pm

  • Donald is available Fridays 8 am to 7 pm

  • Jenni Corbett is available Saturdays 9 am to 3.30 pm (note that acupuncture appointments with Jen Robinson still need to be booked by phone)



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About us


About us


Elwood Vet – the origin story

Once upon a time, there were four vets (Bec, Craig, Deborah and Raquel) who really liked and respected each other’s work. And one day, they decided to get together and create a different sort of veterinary practice.

The sort of practice that didn’t just have skilled vets, but one that made you feel good when you walked through the door, where you could have open and honest discussions about your pet with people who listened to you and valued your opinion, one that didn’t charge you for every little thing... the sort of practice we’d take our pets to if we weren’t vets.

In May 2017, the four vets bought Elwood and Albert Park Veterinary Clinics and there they found other who were keen to be part of that sort of practice too.

And that’s how the new Elwood Vet began.

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How are we different?


Different you say?

How are we different?


Different you say?

How is Elwood Vet different? Glad you asked

Most vet practices are modelled on other vet practices. The way they look and the way they run is generally similar – whether large or small, blue or red, your experience is pretty much the same. And that’s fine. But we’re not interested in offering you more of the same.

Focus on good design

We decided to end the ugly, cluttered and smelly vet practice trend.

We’ve looked for inspiration (and stolen ruthlessly) from outside the vet world to create a beautiful and functional place that we can do our best work in and you’ll love to bring your pet to.

Focus on quality

When putting together our team, we didn't just want highly skilled people, we wanted people who would fit with our culture of quality improvement. 

From human healthcare, we’ve adopted the Institute of Medicine’s six dimensions of quality and so all of us at Elwood Vet always aim to provide care that is:

  • safe – we avoid harms to patients from the care that is intended to help them

  • effective – we provide services based on scientific knowledge to patients who could benefit from them and refrain from providing services to those who aren’t likely to benefit (we avoid under and over treatment)

  • pet and pet family centred – we provide care that is responsive to the individual needs of you and your pet and that respects your preferences and values

  • timely – we aim to minimise waits and harmful delays in providing care

  • efficient – we avoid waste, including waste of equipment, supplies, ideas and energy

  • equitable – we provide care that does not vary in quality based on personal characteristics such as gender, ethnicity, geography or socioeconomic status

Focus on good decisions

Our pets rely on us to make good decisions for them.

But when it comes to decisions about your pet’s health, there is often no single ‘best choice’. Instead we typically have multiple options, each with potential benefits, harms, trade-offs and uncertainties.

Part of our job as vets is to provide you with useful and clear information that reflects:

  • the best available evidence

  • your pet’s individual circumstances

  • your personal opinions, preferences, values and priorities

Together we can use this information to make choices.

This is the process of shared decision making. (Nerd note: the evidence from human studies shows that shared decision making leads to better outcomes – it's not just being good people, it's about getting good results!)

Focus on excellent value

We hate up-selling too. We're not going to do that to you. Ever.

We believe that high quality care should be affordable. We've gone through the old Elwood price list and reduced the cost of many services including consultation fees, vaccinations, spay and castration fees and dentals. 

 

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Cattery


Looking for the cattery?

 

Cattery


Looking for the cattery?

 

The cattery has moved to Albert Park Vet